Privacy Policy
Last updated: July 19, 2026
DeskAgency LLC ("DeskAgency," "we," "us," or "our") provides AI phone receptionist services for local businesses. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, use our chat assistant, call our demo line, or use our services. By using our website or services, you agree to the practices described here.
Information We Collect
We may collect the following types of information:
- Contact information you provide, such as your name, business name, email address, and phone number when you contact us, book a consultation, or sign up for our services.
- Call information when you call our demo line or when our AI receptionist handles calls on behalf of a client business, which may include phone numbers, call recordings, transcripts, and summaries used to provide and improve the service.
- Chat information that you type into our website chat assistant, used to answer your questions.
- Usage information automatically collected when you visit our website, such as browser type, device information, and pages visited, typically through standard web analytics.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our AI receptionist services;
- Respond to your inquiries and provide customer support;
- Schedule and manage appointments and consultations;
- Communicate with you about our services;
- Maintain the security and reliability of our services; and
- Comply with legal obligations.
How We Share Information
We do not sell your personal information. We may share information with trusted third-party service providers who help us operate our services (for example, telephony, AI, calendar, and hosting providers), only as needed to provide the service and subject to appropriate confidentiality obligations. We may also disclose information if required by law or to protect our rights, safety, or property.
Service Providers
Our services rely on third-party platforms to function, including providers of voice/telephony, artificial intelligence, scheduling, and website hosting. These providers process information on our behalf and are expected to protect it in accordance with their own privacy and security practices.
Data Retention
We retain information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Call recordings, transcripts, and summaries may be retained for quality, diagnostic, and service-improvement purposes.
Data Security
We take reasonable measures to protect the information we collect against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Call Recording Notice
Calls to our demo line, and calls handled by our AI receptionist on behalf of client businesses, may be recorded and transcribed for quality and service purposes. Where required by law, appropriate notice and consent will be provided.
Your Choices
You may contact us at any time to request access to, correction of, or deletion of your personal information, subject to legal and contractual limitations. You may also opt out of marketing communications by following the unsubscribe instructions in those messages.
Children's Privacy
Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of our website or services after changes take effect constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
DeskAgency LLC
Tampa, Florida
Email: botir@deskagency.agency
Phone: (813) 797-4929